The Case for Good Jobs

In 'The Case for Good Jobs,' Zeynep Ton argues against the prevalent management philosophy that views employees as costs to be minimized.

Instead, she advocates for a 'good jobs' strategy where employees are seen as drivers of growth and profitability.

Ton documents the negative impacts of low-paying, high-turnover jobs and presents a new approach that involves investing heavily in employees, standardizing and empowering frontline work, and simplifying operations to increase productivity.

She provides examples from companies like QuikTrip and Costco, and discusses the role of investors in supporting this strategy.

The book is aimed at CEOs and leaders who need to overcome entrenched HR practices and adopt a more holistic approach to creating value for both employees and shareholders.