Conversational Intelligence

Judith Glaser's "Conversational Intelligence" examines the crucial role of communication in building trust, fostering collaboration, and achieving organizational success.

Glaser introduces the concept of "crucial conversations" and provides a framework for navigating challenging dialogues effectively.

The book emphasizes the importance of empathy, active listening, and mindful communication to create positive relationships and drive innovation.

Glaser's research highlights how effective conversations can unlock potential, resolve conflicts, and foster a culture of mutual respect.

The book offers practical tools and techniques for improving communication skills and building stronger relationships in both personal and professional contexts.