On this episode of Quality Time with MoreSteam, Dan Swartwout hosts two-time Shingo Prize winner Drew Locher. Their conversation covers lean-driven process improvement and team leadership. Drew believes that 80% of continuous improvement is behavioral. So, have you created a safe environment for your team? Do you avoid blame-and-shame language? And because change must be directional and done with purpose, are the reasons for change clearly outlined? Find out why these are keys to operational excellence.

Value stream mapping. Boom! PDCA. Of course! There are also some fun callbacks to previous episodes as Drew brings a new perspective to familiar themes. Did we mention that Drew is from the Philly area and trusts the process? You know this will be good.

In this episode, you will hear about:

0:46 - Drew's background

7:05 - Value stream mapping mistakes

13:18 - Why some leaders are reluctant to visit the Gemba

15:22 - Toyota Kata and PDCA

19:27 - Lean thinking outside of manufacturing

25:15 - Overcoming negative mindsets

31:43 - Creating the right work environment

35:27 - Leadership behaviors that drive continuous improvement

39:43 - Comparing leadership and management

42:01 - Unleashing The Power of 3P

49:31 - The Philadelphia Eagles

Lean office and service simplified

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