#1258
Mentioned in 11 episodes

Exit, Voice, and Loyalty

Responses to Decline in Firms, Organizations, and States
Book • 1970
In this influential book, Albert O. Hirschman explores how individuals and groups respond to decline in various organizations.

He introduces the concepts of 'exit' (withdrawing from the organization), 'voice' (attempting to improve the organization through complaint or protest), and 'loyalty' (the factor that can influence the choice between exit and voice).

Hirschman argues that these responses are interdependent and that understanding their interaction is crucial for addressing organizational decline.

The book applies these concepts to a wide range of economic, social, and political phenomena, including consumer behavior, political parties, and personal relationships.

Mentioned by

Mentioned in 11 episodes

Referenced by Balaji Srinivasan to explain the concepts of voice, exit, and loyalty in relation to societal participation.
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Mentioned by Pamela Karlan as a framework for understanding responses to organizational issues.
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Mentioned by Brian Chow in the context of exit, voice, and loyalty.
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Mentioned by Joshua Citarella in a discussion about potential future political systems and the possibility of "voting with your feet."
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Mentioned by Amit Varma when discussing the options of exit, voice, and loyalty in relation to oppressive regimes.
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Mentioned by Pamela Karlan as a relevant framework for understanding the current political climate.
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