Street-Level Bureaucracy, The Dilemmas of Individuals in Public Service
The Dilemmas of Individuals in Public Service
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as a prominent book that introduced the idea of street-level bureaucracy in 1980.

Mike Rowe

Michael Rowe, "Researching Street-Level Bureaucracy: Bringing Out the Interpretive Dimensions" (Routledge, 2024)
Mentioned as the book that brought the idea of street-level bureaucracy to prominence.

Michael Rowe, "Researching Street-Level Bureaucracy: Bringing Out the Interpretive Dimensions" (Routledge, 2024)