Mike Rowe

Mike Rowe, a senior lecturer in public sector management at the University of Liverpool, discusses his groundbreaking research on street-level bureaucracy. He explores how contextual factors shape the discretion of frontline workers, especially in police and social welfare roles. Rowe highlights the value of interpretive methodologies and ethnographic approaches in understanding decision-making patterns. He also reflects on his unique experiences transitioning from practitioner to researcher, revealing insights into bureaucratic practices in various global contexts.