Vulnerable Leaders in Building Tough Companies

Leaders embracing vulnerability in the workplace create a culture of openness and honesty, which leads to better decision-making and a strong defense against defensiveness. Vulnerable leaders, like the CEO of HubSpot, encourage honest exchanges of views by admitting when they don't have all the answers. Transparency during uncertainty, as seen during the COVID-19 pandemic, fosters trust and allows for genuine communication. Vulnerability is essential in promoting openness and preventing toxic cultures fueled by defensiveness, ultimately resulting in resilient and tough companies.