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Efficiency of managing user alerts and incidents
Users express relief at the capability of Firehodrant in streamlining the management of user alerts and incidents. The tool allows for differentiating alerts from incidents, enabling users to avoid a flood of alerts leading to a single incident. This feature enhances communication among teams and reduces the burden of managing ad hoc timeframes and overrides, which was a consistent challenge. Users appreciate the ease of assigning alerts to specific teams without the need for constant reassignment, thereby resolving communication issues and bringing operational efficiencies.