Focusing solely on marketing without addressing referrals, reviews, and retention can lead to wasted resources. Businesses often neglect the importance of building these 'Three R's.' A low referral rate suggests that customers may not be advocates of the brand, even if they are paying for the product or service. True customer loyalty is evidenced by their willingness to refer others and leave positive reviews. Without these elements, businesses may mistakenly believe they have a solid customer base while facing underlying issues that hinder long-term success.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode