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Building the Best Product through Iterative Improvement
The key to success in product development was the focus on building the best product possible, with a strong emphasis on latency and acceptance rate. Initially using Salesforce's CodeGen product, the team realized the limitations due to the lack of 'fill in the middle' capabilities. By training their own model, the product saw significant improvements in usage, retention, and growth. This iterative approach of continuous improvement and willingness to adapt was crucial for the success of the product.