46sec snip

The Tim Ferriss Show cover image

#359: Tobi Lütke — From Snowboard Shop to Billion-Dollar Company

The Tim Ferriss Show

ADVICE

Stay Close to the Front Lines

  • Tobi Lütke emphasizes the importance of staying close to the front lines and interacting directly with customers.
  • He recommends spending time in customer support to understand customer needs and pain points.
  • Lütke believes that increasing distance from the front lines is a major cause of company failures.
  • He still personally takes customer calls and visits customers regularly, highlighting the value he places on this practice.
  • Some companies even require their executive hires to do a period of customer support to maintain this connection.
00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode