AI at Scale: Lessons from Gusto's $9.5 billion journey with Eddie Kim & Ali Rowghani
High Agency: The Podcast for AI Builders
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Build Solutions or Be Limited
The importance of internal product-market fit (PMF) is highlighted by the dissatisfaction expressed when an essential service goes offline. An effective customer service AI should integrate deeply with the company's systems to access crucial contextual information about customers, which third-party solutions often lack. Creating a custom AI solution allows for better adaptability and specific enhancements, reflecting a trend where businesses may find building their own technology necessary to meet their unique needs.
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