The Two Sides of Knowledge Management: Collective Competencies and Information Technology

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Combining knowledge with management results in two aspects of knowledge management. First, it involves generating the capability in individuals and teams to be aware of the situation, make informed decisions, and access validated information. Secondly, it focuses on making the best data and information available and accessible to individuals and teams to facilitate better decision-making. This capability is developed through collective competence at the individual and team levels, such as the approach taken by the Australian Army, and also through the use of information technology. However, it is emphasized that information technology should always serve the purpose of facilitating knowledge and decision-making, rather than assuming that simply providing the right information will lead to the right decisions.

With a broad background in the Oil, Water, Healthcare, Finance and Emergency Management industries, Stuart French is author of the www.DeltaKnowledge.net blog, and currently the Head of Knowledge Management at Country Fire Authority in Melbourne, Australia and Chair of the AFAC Knowledge, Innovation & Research Utilisation Network (KIRUN). Stuart combines 25 years of professional experience with a Masters of Knowledge Management (KM) to help companies with expertise identification & management, collaboration, organizational learning and knowledge systems to improve their performance and resilience to change. His research on wikis and knowledge cultures led to a fascination with complexity theory which he now enjoys teaching to various organizations and universities so they can bridge the gap between corporate strategy and service excellence. He continues to serve the KM community as co-host of the Knowledge Management Leadership forum in Melbourne Victoria and is honored to be the Australia delegate at the KM Global Network.