Organizational Structures that enable Knowledge Flow with Stuart French
Because You Need to Know®
The Two Sides of Knowledge Management: Collective Competencies and Information Technology
Combining knowledge with management results in two aspects of knowledge management. First, it involves generating the capability in individuals and teams to be aware of the situation, make informed decisions, and access validated information. Secondly, it focuses on making the best data and information available and accessible to individuals and teams to facilitate better decision-making. This capability is developed through collective competence at the individual and team levels, such as the approach taken by the Australian Army, and also through the use of information technology. However, it is emphasized that information technology should always serve the purpose of facilitating knowledge and decision-making, rather than assuming that simply providing the right information will lead to the right decisions.
