4min snip

Darknet Diaries cover image

136: Team Xecuter

Darknet Diaries

NOTE

**Treating Customers with Respect. Xbox Calling their customers attackers. **

The video game industry went to war against game mods that enabled piracy, but there may have been better ways to handle the issue. Treating video game system owners as attackers seems aggressive, especially when there is potential for piracy to drive sales. Offering games at affordable prices and supporting different budgets, like the humble bundle model, can have a bigger impact worldwide. Similarly, treating customers with respect, even in the face of scammers, builds loyalty and trust. Austrians take personal offense if their train tickets are questioned, as they value being trusted and respected.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode