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Embrace Complexity in Knowledge Work
Knowledge work varies significantly over time and among individuals, leading to diverse projects and commitments that lack a standardized system for measurement. Unlike traditional work environments with clear, uniform processes, knowledge work is often ad hoc and unstructured, making it difficult to identify what is effective or to systematically improve output. The shift to quantitative measures of productivity does not seamlessly align with the needs of the knowledge sector, highlighting the complexity of organizing and optimizing such work.