58sec snip

Invest Like the Best with Patrick O'Shaughnessy cover image

Ravi Gupta - AI or Die - [Invest Like the Best, EP.411]

Invest Like the Best with Patrick O'Shaughnessy

NOTE

Prioritize Customer Time Over Internal Matters

Leaders, especially CEOs and founders, often spend a disproportionate amount of their time on internal matters that do not directly benefit customers, which can lead to dissatisfaction with their role. The more employees an organization has, the greater the risk that leaders' focus shifts away from customer-centric activities. For instance, managing layoffs and related administrative tasks can consume significant time, detracting from attention to customer needs and satisfaction.

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