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#194 - Building Loved Products: The Tech Product Marketing Fundamentals - Martina Lauchengco

Tech Lead Journal

NOTE

Prioritize People Over Products

Strong product knowledge is essential, yet it is equally important to understand the human perspective of the customer. In technology sales, relying solely on technical expertise can obscure the deeper connection needed with potential clients. Customers, even technologists, are human beings with their own priorities, skepticism, and time constraints. Successful engagement demands a focus on their present pain points rather than just product features. Insights from industry leaders emphasize the importance of prioritizing people first, process second, and tools last, reinforcing the idea that products serve as tools to facilitate human needs and processes.

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