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The Balance of Practice and Process: Capability vs Capacity, Known vs Unknown
The process of decision-making depends on the balance between knowns and unknowns. When there are more knowns, a structured process with defined steps and boundaries is useful. However, when there are more unknowns, a different approach is required. Capability and capacity are two important aspects to consider in any process. The availability of people with the necessary skills and the time required to complete the work can greatly impact the effectiveness of the process. It is important to realize that not every step of the process can be prescribed, as it can be an impractical and ineffective approach. Instead, flexibility should be built into the process to allow for speed, slowing down, rigidity, or creativity, depending on the specific circumstances. The key is to understand the supply and demand and make decisions accordingly. If there are a lot of knowns and the task is straightforward, it may be appropriate to assign a faster team. However, if it is a new and complex task, a more creative team and additional time may be necessary. Overall, the process should be flexible and adaptable to accommodate different situations, rather than rigidly following predetermined timelines.