Tags should be pruned regularly on a regular basis instead of doing it all at once
It is not necessary for the tag system to be perfect; practicality is key
Updates should augment and add new tags, not necessarily displace the existing ones for an effective system
Sam Ladner is a sociologist, UX researcher, and student of productivity and the nature of work. She’s been a researcher at Amazon and Microsoft, and is currently Senior Principal Researcher at Workday. Sam is the author of two books on research, Practical Ethnography and Mixed Methods. In this conversation, we discuss sociology and ethnography in the context of organizations and how to manage the knowledge generated by research.