#405 – Jeff Bezos: Amazon and Blue Origin
Lex Fridman Podcast
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Balancing Data and Anecdotes in Decision Making
The speaker emphasizes the importance of balancing data collection and anecdotes when making decisions. They share a story about a customer service call made in the early history of Amazon, highlighting the significance of anecdotes in demonstrating a point about wait times. The speaker stresses that when data and anecdotes disagree, the anecdotes are usually right, but it's essential to examine the data to understand why. They believe that customer complaints can signify a problem that may not be captured by the data, indicating the need to measure the right things for accurate insights.
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