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Unconscious Biases and Categorizations
Our brains naturally categorize people based on biases, but problems arise when decisions are made solely on these categorizations. Biases run deep and can affect our perceptions of others, leading to discriminatory actions like not inviting someone for an interview based on their speech. Recognizing and challenging these biases is crucial, even for those aware of them. The example of Indian English being negatively perceived by Americans is linked to past frustrating interactions with call centers based in India, showcasing how biases can be influenced by past experiences.