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Rethink Attribution: Embrace Marketing's True Role
Avoid rigidly attributing revenue to specific departments like marketing, SDRs, and AEs, as such allocations can be misleading. Instead, recognize that marketing primarily generates first-party signals which enable BDRs to engage in outreach, leading to meetings. Marketing's true value lies in its ability to influence the entire customer lifecycle, thus enhancing growth and ROI. A strategic reallocation of marketing investments, such as shifting funds from Google Ads to customer marketing, could substantially enhance gross retention rates (GRR) and net retention rates (NRR), representing a pivotal opportunity for business growth in the coming year.