Streamline Communication to Enhance Customer Experience

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Utilizing a unified communication tool like OpenPhone streamlines business operations, allowing for coordinated customer service and effective team communication. By centralizing phone interactions on company numbers rather than personal devices, businesses reduce risks and distractions associated with employee transitions. Shared numbers for customer support facilitate quicker response times, enhancing customer satisfaction. The affordability of OpenPhone and the ability to port existing numbers improve accessibility for businesses. Meanwhile, the context of revenue models in the tech industry emphasizes the importance of valuing creators and their content, as companies with aggressive growth strategies may overlook the foundational significance of these relationships, which can lead to the exclusion of content providers in future training and development.

This Week in Startups is brought to you by…

Notion. Notion Projects combines project management with your docs, knowledge base, and AI. Try notion projects for free at notion.com/twist

Brex. The financial stack founders can bank on. Brex knows cash is king for startups, so they built a banking experience that takes every dollar further. Get the business account trusted by 1 in 3 US startups at ⁠https://www.brex.com/twist24

OpenPhone. Create business phone numbers for you and your team that work through an app on your smartphone or desktop. TWiST listeners can get an extra 20% off any plan for your first 6 months at https://www.openphone.com/twist⁠

Timestamps:

(0:00) Tony Stubblebine of Medium joins Alex.

(3:10) The broken internet and ad-based models

(5:57) Impact of AI on content creation and platform quality

(10:01) Medium's curation and financial model

(11:18) Notion - Try notion projects for free at https://www.notion.so/twist

(18:23) Medium's growth, geographic expansion, and AI translation

(20:02) Brex - Get the business account trusted by 1 in 3 US startups at ⁠https://www.brex.com/twist24

(22:05) AI-driven media platforms and the impact of AI spam

(29:32) OpenPhone - TWiST listeners can get an extra 20% off any plan for your first 6 months at https://www.openphone.com/twist⁠

(30:59) Medium's subscriber growth and financial milestones

(34:35) AI data exclusivity and challenges in forming training data cohorts