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Citi CEO: Restructuring, leadership, and empathy
In Good Company with Nicolai Tangen
The Restructuring Process
In order to avoid conflicts and frustrations caused by multiple bosses, the company is transitioning to a system with a single boss. They are also flattening the organization by reducing the number of hierarchical layers from 13 to 8. This process began at the top level, removing an aggregator layer, and will continue to streamline the organization. This approach ensures effective leadership from the top and prevents issues from arising in the middle of the hierarchy.
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