#360 Robert Kierlin: Founder of Fastenal
Founders
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Empower Decentralization for Lasting Impact
Radical decentralization empowers each of Fastenal's 2700 stores to operate as independent businesses, led by individuals with full profit and loss responsibilities. This autonomy fosters a culture where employees are encouraged to take ownership, ensuring that opportunities for growth are available at every level. The company prioritizes understanding customer needs deeply, emphasizing wisdom and entrepreneurial spirit over formal education. By resisting the pressure to conform to traditional corporate structures, Fastenal retains its identity as a collective of small businesses, allowing it to adapt and thrive in a competitive landscape.
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