10 years of driving developer productivity at Yelp | Kent Wills (Yelp)
Engineering Enablement by Abi Noda
Empowering Users through Internal Linking System
An engineer at Yelp created a wiki page called y/ask to address the issue of users asking basic questions without providing necessary details. The goal was to empower users to solve problems themselves by providing a comprehensive resource for common questions, documentation, and errors. The aim was to enable users to find answers quickly without burdening the support team, requiring high accuracy and dependability.
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