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Lenny's Podcast: Product | Growth | Career cover image

Twitter’s former Head of Product opens up: being fired, meeting Elon, changing stagnant culture, building consumer product, more | Kayvon Beykpour

Lenny's Podcast: Product | Growth | Career

NOTE

Balancing Customer Preferences and Business Metrics

In product development, balancing customer preferences and business metrics can be challenging. Even if customers prefer a certain feature like a reverse chronological timeline, sometimes the team might prioritize metrics over customer feedback to increase user engagement. The dilemma lies in making trade-off decisions that align with both customer needs and business outcomes, requiring judgment and careful consideration to find the right balance.

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