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Charles Duhigg on How to Build New Habits for the AI Era

WorkLab

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Harnessing Emotional Intelligence in AI

Using emotional language with AI, such as please and thank you, can increase its effectiveness. Presenting questions with emotional context can improve the quality of answers provided by AI, as these large language models are trained on datasets containing emotional language. This shows that the same rules affecting human communication also impact the performance of AI in delivering responses. The interaction between human emotional cues and AI responses plays a significant role in enhancing the efficacy of AI-generated answers.

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