E168: Can Google save itself? AI takes over Customer Support, Reddit IPO teardown
All-In with Chamath, Jason, Sacks & Friedberg
Recognizing the Power in AI for Customer Service
Legacy newspapers and magazines missed the opportunity to leverage technology like Murdoch who realized Google as a competitor. Clona, a Swedish fintech company, showcases the significant impact of AI in customer service with AI agents handling the workload of 700 human agents, reducing issue resolution times and maintaining customer satisfaction. This efficient AI implementation by Clona is estimated to drive a $40 million profit increase.
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