Setting Clear Expectations and Providing Direct Feedback | 1min snip from Lenny's Podcast: Product | Growth

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How Netflix builds a culture of excellence | Elizabeth Stone (CTO)

Lenny's Podcast: Product | Growth | Career

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Setting Clear Expectations and Providing Direct Feedback

Setting clear expectations and holding everyone to the same standards is crucial to ensure consistency in performance. Providing feedback when expectations are not met is essential, emphasizing the importance of being clear and specific about what needs to improve to meet the expected standards.

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Elizabeth Stone is the chief technology officer of Netflix. She previously served as vice president of product data science and engineering, and as vice president of data and insights, at Netflix. Before Netflix, Elizabeth was vice president of science at Lyft, chief operating officer at Nuna, a trader at Merrill Lynch, and an economist at Analysis Group. In our conversation, we discuss:

• Elizabeth’s advice for career advancement

• Netflix’s unique high-performance culture

• How, and why, Netflix maintains a high bar for excellence

• Intentional leadership practices

• How to foster an “open door” culture within your team

• The Keeper Test and how it contributes to maintaining a high bar for excellence

• The power of transparent communication

• Much more

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