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REWORK Live!
REWORK
Embrace Customer Feedback After Product Launch
It is crucial for founders to embrace customer feedback after launching a new product, as it provides valuable insights such as feature requests, bug reports, customer preferences, and appreciation. Initially handling hundreds of emails a day himself, the founder emphasized the importance of immersing in customer feedback. Despite the overwhelming nature of customer support, stepping into the 'fire hose' of feedback is essential for anyone creating something new for the first time.
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