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How to leverage intuition, customer support, and raw effort | Colin Zima (Omni & Looker)
In Depth
Prioritizing Outstanding Customer Experience
Focusing on providing exceptional customer experience, even if the issue is not directly related to the product, can significantly impact customer satisfaction and recommendations. Engaging in unscalable actions, such as personalized support and timely problem-solving, can enhance customer loyalty and association with the brand. By prioritizing immediate customer success and positive experiences, long-term product success and customer retention can be achieved.
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