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No Stupid Questions cover image

176. Why Is It So Hard to Make Decisions?

No Stupid Questions

NOTE

The value of secret shopping and the concept of information overload

Secret shopping can provide valuable insights into sales and customer experience, whether it's for real estate or car sales. It also helps in avoiding analysis paralysis and choice overload, concepts explained by Barry Swartz in the paradox of choice. This is exemplified by the implementation of the 'play something' button on Netflix to combat excessive browsing.

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