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#181 CEO Transcarent, Glen Tullman: Problem Solving
Grit
Learning from Mistakes through Feedback
Mistakes are seen as learning opportunities that should be openly addressed and communicated to facilitate growth. Feedback is essential to acknowledge and learn from errors such as unprepared presentations, typo-filled emails, delayed responses to customers. Immediate acknowledgement and communication of plans to resolve issues are crucial to maintain customer trust and enhance learning within the team. Despite initial discomfort, providing feedback is necessary to prevent recurring mistakes and foster a culture of continuous learning and improvement.
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