AI Disruption in Call Centers

✨Key takeaways:

• Yield curve inversion precedes recessions, typically followed by rate cuts.
• AI is poised to disrupt call centers by replacing level-one support with LLMs and voice technology.
• Users prefer self-service solutions like YouTube and chatbots over human interaction.

Yield curve inversions, where short-term rates exceed long-term rates, historically signal recessions. Recessions typically occur after the yield curve deinverts, when the Federal Reserve cuts short-term rates. AI's integration with voice technology, like OpenAI's audio API, is set to transform call centers by automating level-one customer support. This shift is driven by user preference for self-service options like YouTube tutorials and chatbots, as they offer faster solutions compared to human interaction.Example: Mearsheimer.ai, trained on Mearsheimer’s work and equipped with a cloned voice using Resemble AI.