Invest Like the Best with Patrick O'Shaughnessy cover image

Des Traynor - Real Talk about AI and Software - [Invest Like the Best, EP.340]

Invest Like the Best with Patrick O'Shaughnessy

NOTE

Customers Don’t Want To Think About AI

The highest order goal for implementing AI is to have things happen as a result of AI that customers don't even think about. The aim is to identify parts of the customer's workflow that can be completely automated without their interaction. The focus should be on eliminating tasks that customers have to do repeatedly and quickly, as the value lies in the frequency and time spent on those tasks. Examples of non-AI automation include spell checking. Many startups tend to focus on co-pilot style applications because they are seen as the easiest option, but the true value lies in delivering automation that customers don't have to think about.

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