Asking the question 'What didn't I ask about but should have?' during discussions can help in uncovering important insights and breaking confirmation bias. Encouraging leaders to adopt this question in early rounds of one-on-ones and group meetings can lead to valuable perspectives and information.
Ty Wiggins: The New CEO
Ty Wiggins is a leadership expert who is passionate about setting up new CEOs for success. As the global lead of Russell Reynolds Associates’ CEO & Executive Transition Practice, he helps world-leading CEOs successfully transition into their roles, guiding them through their first 12-18 months as their trusted advisor. He is the author of The New CEO: Lessons from CEOs on How to Start Well and Perform Quickly (Minus the Common Mistakes)*.
Taking on a top job is unique in many ways. In this conversation, Ty and I explore what new, top leaders can do to get out of the bubble and hear more truth. Plus, we discuss why the first 90 or 100 days might not be the best metric for top leaders, and how to better start with easy wins and early moves.
Key Points
You’ll see more in the top job, but hear less. This is even more pronounced for those promoted internally.
Getting out of the bubble means spending more time with middle managers and front-line employees. Second and third time CEOs do this more from the start.
Key questions that can help you hear more: (1) Tell me some of the workarounds you have in place and (2) What's the question I haven't asked you but I should?
The first 90 or 100 days as a success metric is often overstated in top jobs. You’re often still learning context at an exponential rate.
If it’s on fire, fix it. If it is smoldering, leave it alone until you have more context.
It’s helpful to address common pain points for easy wins. They don't have to be enormous, but they should be deliberate.
Resources Mentioned
The New CEO: Lessons from CEOs on How to Start Well and Perform Quickly (Minus the Common Mistakes)* by Ty Wiggins
Interview Notes
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Related Episodes
How to Genuinely Show Up for Others, with Marshall Goldsmith (episode 590)
How to Start a Big Leadership Role, with Carol Kauffman (episode 617)
How an Executive Aligns with a Board, with Joan Garry (episode 662)
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