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Airbnb ft. Brian Chesky - Battling a copycat clone and rebuilding user trust to revolutionize travel
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Airbnb's Financial Risk During the Pandemic
In a two-sided marketplace, Airbnb faced financial risk during the pandemic as hosts lost revenue and guests sought refunds. With tensions between guests and hosts over billions of dollars in customer deposits, Airbnb aimed to balance the needs of both parties and prioritize their well-being.
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