Do then document for creating effective playbooks

In a large organization, focusing on the 12 key processes that drive results is crucial for creating effective playbooks. The approach should be 'do then document,' where actions are performed, documented, and then repeated for predictable results. Field testing by someone with limited context can determine if the playbook is ready. Playbooks should be digital, not printed, for easy accessibility. Tools like Trainual and Guru are recommended for developing and storing playbooks efficiently.