In this episode of Flow Radio, we dive deep into the intersection of positive psychology and business with the legendary hotelier and entrepreneur Chip Conley. Chip shares his journey from founding Joie de Vivre Hospitality to becoming the Head of Global Hospitality and Strategy for Airbnb and his creation of the Modern Elder Academy. Discover how Chip leveraged concepts from Abraham Maslow, Carol Dweck, and Mihaly Csikszentmihalyi to revolutionize employee engagement, customer satisfaction, and investor relations through the power of meaning, purpose, and flow. Tune in to learn practical strategies for integrating these ideas into your own business and life.
In This Episode:
00:00 Introduction and Overview of Chip Conley's Career
05:00 The Genesis of Meaning in Business
07:27 Meeting Mihaly Csikszentmihalyi and Learning About Flow
09:32 The Challenge-Skills Staircase Concept
18:27 Applying Maslow's Hierarchy of Needs in Hospitality
23:24 Transforming Customer Experiences
26:29 Balancing Investor Expectations with Meaningful Business Practices
34:55 Positive Psychology at Airbnb
40:43 Super Hosts ROI
41:11 Creating a Can-Do Attitude with Autonomy
42:20 Incorporating Meaning for Hourly Workers
46:58 Closing Thoughts and Reflections
About The Guest:
Successful hospitality entrepreneur and bestselling author Chip Conley is on a mission to reframe our relationship with aging. As the founder of MEA, the world's first midlife wisdom school with regenerative communities, Conley is disrupting both the idea of higher education and senior living. He has both a BA and MBA from Stanford University and an Honorary PhD in Psychology from Saybrook University. He’s been a TED speaker at the prestigious annual conference multiple times
Episode Resources:
Website: https://chipconley.com/
LinkedIn: https://www.linkedin.com/in/chipconleysf/
X: https://x.com/home?lang=en
Instagram: https://www.instagram.com/chipconley/
Facebook: https://www.facebook.com/chipconleyauthor
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