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#264 The Story of Edwin Land and Polaroid

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Championing Critique: The Power of Having Experts on Your Payroll

Engaging experts on a retainer can significantly enhance a company's product development process. Companies can benefit immensely from having renowned professionals, such as acclaimed photographers or audio technology experts, provide ongoing feedback and testing. The relationship between a company and their retained expert fosters a continuous loop of critique and improvement, allowing for detailed reports on product weaknesses and enhancements. This strategy not only empowers founders with crucial insights but also positions the company to refine its offerings effectively. By cultivating a culture that embraces constructive criticism—exemplified by the relationships between Ansel Adams and Polaroid, and Norea Oga and Sony—companies can elevate their standards and ensure their products meet high-quality benchmarks. Retaining experts as paid critics is a strategic investment that leads to innovative solutions and can positively influence the trajectory of the business, as demonstrated by Norea Oga's evolution from a student critic to the president of Sony.

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