Acquired LIVE from Chase Center (with Daniel Ek, Emily Chang, Jensen Huang and Mark Zuckerberg)
Acquired
Responsibility and Ownership in Crisis
When facing challenges, companies often rush to accept external criticism and take ownership of issues, which can lead to misplaced responsibility. While it's important to acknowledge valid concerns and strive for improvement, distinguishing between genuine feedback and blame-seeking behavior is crucial. Companies should recognize that not all issues are their fault, especially in politically charged situations. A balanced approach involves taking responsibility for genuine shortcomings while questioning the motives behind criticism, allowing for more focused and effective responses to real problems.
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