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“Build An Elite Navy Seals of Business” - Lessons from Airbnb’s Founder
Founder's Journal
Lessons from Brian Chesky: Efficiency and Intuition in Airbnb's Decision Making Process
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- Airbnb has shipped 340 upgrades and innovations in the last 3 years
- Airbnb did $3.5 billion in free cashflow with 5,300 employees in the last year
- Airbnb is more efficient than Apple or Google in generating cashflow per revenue
- Decision making in Airbnb starts being scientific and database-driven, and then evolves into being art and intuition based
- Airbnb prioritizes customer problems by identifying and focusing on top 30 customer complaints
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highlights
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