There's something about the nature of large institutions where people are a little bit too divorced from the problem that they're the customer. The world, during the pandemic, experienced so much change so fast that institutions are not made to handle that kind of change. A port just doesn't have it, you know. And thy don't, i don't think we shold expect them to have it. But it is kind of sad that i'll give you another example. M when the pendemic hiand we saw there's not enough masks in our hospitals, i found that to be totally unacceptable. Like, at a civilization level, we owe this to our first responsers, to our

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