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You Need to Understand this if You Want Your Business to Scale | Ep 735
The Game w/ Alex Hormozi
Recruiting Over Cleaning: The Real Challenge of Service Businesses
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In service-oriented businesses, success hinges more on effective recruitment and training than on the service itself. For example, a cleaning business faces greater challenges in finding reliable, trustworthy workers than in selling cleaning services. To overcome this, companies must focus on building a culture that attracts and retains low-skilled labor while ensuring that systems are in place to incentivize consistent performance. Implementing a pay structure based on completed tasks rather than hourly wages can enhance motivation and productivity. Additionally, pairing incentives for quality and speed is crucial in fostering a competent workforce. The underlying goal is to create an environment where employees feel encouraged to perform well, which ultimately leads to better service delivery.
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