Have a set of Simple Metrics and Prioritize Impactful Ones for Growth | 1min snip from Lenny's Podcast: Product | Growth

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Building a world-class data org | Jessica Lachs (VP of Analytics and Data Science at DoorDash)

Lenny's Podcast: Product | Growth | Career

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Have a set of Simple Metrics and Prioritize Impactful Ones for Growth

Identifying key metrics such as cancellation rate, review rate, and response rate is crucial for growth. Prioritizing the most impactful metric for improvement can lead to significant growth. By quantifying the importance of each metric and focusing on the one that matters most, businesses can make meaningful progress. Targeting the most critical issues first and resolving them quickly offers a competitive advantage and can lead to compounded growth over time.

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Jessica Lachs is the global head of analytics and data science at DoorDash, where she’s built one of the largest and most respected data organizations in tech. In her more than 10 years at DoorDash, she has served as the first general manager, responsible for launching new markets; the head of business ops and analytics; and the VP of analytics and data science. Previously, Jessica founded GiftSimple, a social gifting startup, and started her career at Lehman Brothers as an investment banking analyst. In our conversation, she shares:

• How to structure and scale a high-impact analytics organization

• Centralized vs. decentralized data teams

• How to pick the right metric and aligning incentives

• Advice for data people on how and when to push back

• Lessons learned from building a global data team

• How to foster a culture of extreme ownership

• The role of AI in improving analytics team productivity

• Advice for aspiring data leaders without formal training

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