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WEX: Fleet Cards - [Business Breakdowns, EP.131]

Business Breakdowns

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Efficient Customer Acquisition and Expansion in Long Tail Markets

Efficient customer acquisition is crucial when dealing with the long tail of customers, such as in the case of WEX acquiring fragmented retail locations through parent oil companies and then onboarding fragmented fleet vehicle customers. Managing complexity on both sides of the marketplace enabled the development of a closed loop payment system, increasing margins. Leveraging core competency in B2P payments facilitated expansion into related verticals like corporate health benefits and travel solutions, demonstrating efficient product expansion.

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