1min snip

Acquired cover image

Starbucks (with Howard Schultz)

Acquired

NOTE

Frequency and Customer Loyalty in Business

Recognizing the importance of frequency in business, observing the shift in customer behavior leading to increased rush and labor needs, realizing the emphasis on the beverage and the ambiance of the place, and acknowledging the significance of customer loyalty with some customers visiting as often as 18 times a month.

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