Understanding the changing economics of customer service in the age of AI
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Efficient Scaling with AI in Business Growth
Businesses often face challenges when scaling, especially when experiencing significant growth. Historically, scaling meant doubling the support team along with business growth. However, this linear relationship between business growth and the support team size can be broken with AI. AI can handle routine tasks infinitely, allowing the human support team to focus on complex interactions that require personal touch. This enables organizations to scale efficiently, even in the face of fast-paced growth, by preserving their investment in the support team for critical interactions.
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