Retool CEO on Lowering Customer Bills and Focusing on Impact over Revenue

The company will be sending emails to customers to inform them about lower bills, with the hope that customers will share this positive news with others. The company's focus is on changing the trajectory of software development rather than maximizing revenue. The board and investors are supportive of this approach, aiming for significant growth in valuation. The company's financial position allows for flexibility in decision-making and avoids unsustainable cash burn. This enables the company to prioritize impact and usage over revenue without the fear of going out of business.

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